This Privacy Policy explains how Superior Associates Mental Health & Wellness, PLLC (“we,” “us,” “our”) collects, uses, and shares information when you visit our website or contact us through our website forms.

1) Scope

This Privacy Policy applies to information collected through our website, including the contact form and any other online interactions with our site.

Important: This website Privacy Policy is not the same as our HIPAA Notice of Privacy Practices, which describes how we use and disclose Protected Health Information (PHI) for treatment, payment, and healthcare operations and explains your HIPAA rights. If you become a patient, you will receive our Notice of Privacy Practices.

2) Information we collect

We may collect the following categories of information:

A. Information you provide to us
When you use our contact form or otherwise contact us, you may provide:

  • Name

  • Email address

  • Phone number

  • Message content and any details you choose to share

  • If you are a referring provider, information related to a referral request

Please avoid submitting highly sensitive or urgent information through the website. The contact form is not intended for emergencies. If you are experiencing an emergency, call 911 or go to the nearest emergency department. (This aligns with the guidance presented on our website.)

B. Information collected automatically
When you visit our website, we (and our service providers) may automatically collect:

  • IP address

  • Device and browser information

  • Pages viewed and links clicked

  • Dates/times of visits

  • Approximate location derived from IP address

  • Referring/exit pages

This information is typically collected through server logs, cookies, and similar technologies.

3) Cookies and similar technologies

We may use cookies and similar technologies to:

  • Help the website function properly

  • Understand website traffic and improve performance

  • Remember preferences (if applicable)

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

4) How we use your information

We may use information we collect to:

  • Respond to inquiries submitted through the contact form

  • Communicate with you about scheduling and services

  • Improve and maintain our website

  • Detect, prevent, and address security or technical issues

  • Comply with legal obligations

5) How we share information

We do not sell your personal information.

We may share information in limited circumstances, such as:

  • Service providers who help us operate the website or communications (e.g., website hosting, form delivery, analytics). They are authorized to use information only as needed to provide services to us.

  • Legal/Compliance: if required to comply with law, regulation, subpoena, court order, or other legal process.

  • Protection/Safety: to protect our rights, safety, and property, and that of our users or others.

If you become a patient, information you provide may be handled under applicable healthcare privacy and security obligations, and additional terms may apply as described in our HIPAA Notice of Privacy Practices.

6) Data retention

We retain information collected through the website for as long as needed to:

  • Respond to your request

  • Maintain appropriate records

  • Meet legal, regulatory, or operational requirements

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no website or electronic transmission is completely secure, and we cannot guarantee absolute security.

8) Your choices

Depending on how you interact with us, you may be able to:

  • Request access to, correction of, or deletion of certain personal information you submitted via the website

  • Opt out of non-essential cookies (via browser controls)

  • Ask us not to use your information for certain communications

To make a request, use the contact information in Section 11.

9) Children’s privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through our website, contact us and we will take appropriate steps to delete it.

10) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Effective date” above.

11) Contact us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

Superior Associates Mental Health & Wellness, PLLC
Email: info@superiorassociatesmhw.com